# 7-Eleven Improves Case Efficiency by Prioritizing Customer Feedback

> This case study examines how 7-Eleven used Medallia and ServiceNow Customer Service Management to redesign data flows needed to help stores and field employees address customer concerns without delay. Download the case study to learn more.

- Canonical: https://trial.futurumgroup.com/insights/7-eleven-improves-case-efficiency-by-prioritizing-customer-feedback/
- Kind: Insight
- Published: 2022-03-02T21:06:52.000Z
- Updated: 2023-10-03T18:52:11.000Z
- Publisher: Futurum
- Practice areas: [CIO Insights](https://trial.futurumgroup.com/practice-areas/cio-technology-buyers/), [Enterprise Software](https://trial.futurumgroup.com/practice-areas/enterprise-software-digital-workflows/)

This case study examines how 7-Eleven used Medallia and ServiceNow Customer Service Management to redesign data flows needed to help stores and field employees address customer concerns without delay. Download the case study to learn more.