Market CoverageAdobe Lands Jet2 to Prove Agentic CX at ScaleAdobe and Jet2 announced a multi-year strategic partnership deploying Agentic AI to personalize holiday experiences for 10 million myJet2 customers, establishing a co-innovation Customer Experience Lab with forward-deployed Adobe engineers.Keith Kirkpatrick·September 22, 2026
Market CoverageAdobe’s ChatGPT Plugin Bets the Creative Suite on Conversational AIKeith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, examines how Adobe’s ChatGPT plugin integrates 70+ creative tools into conversational AI, opening new distribution channels while deepening ecosystem lock-in.Keith Kirkpatrick·August 7, 2026