Research notes and analysis from the Futurum practice areas.
6 results
Keith Kirkpatrick, VP of Research at Futurum, shares his insights on ServiceNow’s AI Workflow Factory and Autonomous Engineer, and what a KPI-driven build loop means for enterprises and India’s partners.
ServiceNow launched Flow on October 1, 2026, an AI-native conversational service desk requiring zero infrastructure and instant deployment, targeting AI-native teams and signaling a strategic defense against emerging challengers.
Mitch Ashley, VP & Practice Lead at Futurum, shares insights on how AI implementation is the new account control point. Read more on how hyperscalers are reorganizing to capture distributed AI buying authority in 2026.
Keith Kirkpatrick, VP & Research Director at Futurum, shares his insights on why enterprise buyers are rejecting per-seat pricing for core software, while simultaneously demanding it for AI, forcing vendors to rethink their commercial strategies.
Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, analyzes Salesforce’s Agentic AI deployment trends showing organizations tripling active agents and reducing creation times by 53%, signaling a major shift i.
Futurum’s Keith Kirkpatrick examines Pega’s FedRAMP Class D expansion in Pega Cloud for Government and how it measures up against competitors in the marketplace.
