Futurum, legally The Futurum Group, is a research and advisory firm based in Austin, TX. AI decision intelligence: research, benchmarks and live market signal for the people who have to choose. Coverage spans 11 practice areas.

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What it sells: 10 offerings in 2 buy motions. Subscribe — standing access (subscribe). Commission — built for you (commission).

Group companies: Futurum Intelligence Platform, ETR, Signal65, Futurum Equities, Six Five Media, Tech Field Day, Techstrong Group, VisibleImpact.

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Practice areas: AI Platforms, Cybersecurity, Semiconductors, Data Intelligence, CIO Insights, Channel Ecosystems, Intelligent Devices, Enterprise Software, Software Lifecycle Engineering, Networking, Cloud & Infrastructure.

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Analyst Insights

Research notes and analysis from the Futurum practice areas.

2 results

2 results

Practice areaAI Platforms CompanyServiceNow Clear all

ServiceNow Flow: Can a One-Day Deploy Reshape Enterprise ITSM?

Market Coverage

ServiceNow Flow: Can a One-Day Deploy Reshape Enterprise ITSM?

ServiceNow launched Flow on October 1, 2026, an AI-native conversational service desk requiring zero infrastructure and instant deployment, targeting AI-native teams and signaling a strategic defense against emerging challengers.

Keith KirkpatrickOctober 2, 2026

Agentic AI

Market Coverage

Salesforce’s Agentic Enterprise Index: A Paradigm Shift in AI Deployment

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, analyzes Salesforce’s Agentic AI deployment trends showing organizations tripling active agents and reducing creation times by 53%, signaling a major shift i.

Keith KirkpatrickAugust 7, 2026