Brad Shimmin
Vice President & Practice Lead, Data Intelligence, Analytics, & Infrastructure
Practice Area
CIO Insights
Futurum’s Enterprise Technology Buyers practice provides comprehensive coverage of how enterprise technology decisions are made across the organization, from the CIO and IT leadership to the growing universe of business executives who now directly influence technology strategy, budgets, and outcomes.
Analysts covering CIO Insights
All practice areas
Fernando Montenegro
Vice President & Practice Lead, Cybersecurity & Resilience
Keith Kirkpatrick
Vice President & Research Director, Enterprise Software & Digital Workflows
Mitch Ashley
Vice President & Practice Lead, CIO & Technology Buyers, and Software Lifecycle Engineering
Nick Patience
Vice President & Practice Lead, AI Platforms
Olivier Blanchard
Research Director & Practice Lead, Intelligent Devices
Latest insights
All CIO Insights insightsAbridge Wins VA Ambient AI Contract: Federal Scale Validated
Abridge won a $775.72M VA contract to deploy ambient AI across 75+ medical centers, validating its position as a leading clinician intelligence platform.
Lititz Mutual Bets on Embedded AI to Solve the Agent Knowledge Gap
Lititz Mutual Insurance uses Guidewire ProNavigator's conversational AI to enhance underwriting and claims workflows, helping agents access institutional knowledge while tackling onboarding and retention challenges in P&C insurance.
MANTL's Branch Bet Pays Off: 1M Applications and Climbing
Alkami Technology's MANTL platform has crossed 1 million in-branch account opening applications, becoming the highest-volume growth channel in 2026 as U.S. banks open more branches than they close for the third consecutive quarter.
Zendesk's Specialized AI Agents Redefine the CX Automation Benchmark
Keith Kirkpatrick, Vice President, Research, at Futurum, Zendesk's Specialized AI Agents reshape customer experience automation, automating up to 80% of enterprise workflows with industry and custom solutions.
Conduent's CITO Hire Signals AI-First Enterprise Transformation Push
Conduent appoints Narayanan Sundaresan as Chief Information and Technology Officer, bringing 28+ years of enterprise AI expertise to drive digital transformation as channel partners report overwhelming confidence in AI-powered growth.
Enterprise AI Overruns Hit 46.9%: Is the Reckoning in FY2027?
Mitch Ashley, VP and Practice Lead at The Futurum Group, shares his insights on why 46.9% of enterprises are running over budget on AI and how FY2027 budgeting will force new discipline, accountability, and outcome-based pricing on AI spend.
Salesforce’s Job-Ready Agents Target Enterprise AI’s Biggest Gap
Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, Salesforce’s new agentic AI agents address enterprise deployment gaps, with 64.9% of decision-makers prioritizing autonomous agents for job-ready solutions.
Atlassian Bets the Work Surface on Governed Agentic Workflows
Mitch Ashley, VP and Practice Lead, CIO & Tech Buyers and Software Lifecycle Engineering at Futurum, shares his insights on Atlassian’s move to governed agentic workflows and why staking the work surface as a control plane matters more than the feature list.
Smartsheet Bets on APAC Leadership to Capture AI Work Management Surge
Keith Kirkpatrick, Vice President, Research, at Futurum, says Smartsheet’s APAC leadership moves signal aggressive enterprise work management positioning, driven by generative AI adoption and integration capabilities.
Adobe’s CEO Succession Bets on Agentic AI and CX Dominance
Keith Kirkpatrick, Vice President & Research Director at Futurum, analyzes how Adobe’s CEO succession positions the company to capitalize on surging enterprise demand for agentic AI and customer experience orchestration.
Raiz Federal Credit Union’s ROI Case Makes the Argument for Platform Consolidation
Raiz Federal Credit Union’s expansion to Alkami’s platform cut account opening from 9 days to 4 minutes and boosted digital engagement 63%, demonstrating platform consolidation’s ROI and why enterprises prioritize integration and speed.
Thales-KSSL Rocket Deal: A Sovereign-Security Signal for Cyber Buyers
Thales and Kalyani Strategic Systems Limited’s September 2026 alliance signals durable sovereign-security commitment to government and defence buyers, combining indigenous 70-mm rocket production with cyber-physical threat convergence capabilities.
Research Reports
All CIO Insights reportsOrchestrating IT at Global Scale How IBM Consulting Enabled Nestlé’s AI-Driven Delivery Model
In our latest case study, Orchestrating IT at global scale: How IBM Consulting enabled Nestlé’s AI-driven delivery model, completed in partnership with IBM, Futurum Research examines how Nestlé consolidated a 50-plus-vendor delivery model into an outcome-based framework with IBM Consulting as…
IBM as Client Zero: How IBM Built an Enterprise AI Orchestration Model at Global Scale
In our latest case study, IBM as Client Zero: How IBM built an enterprise AI orchestration model at global scale, completed in partnership with IBM, Futurum Research examines how IBM transformed its own workflows with AI — capturing $4.5 billion in annualized productivity savings, more than double…
The Orchestrator: Who’s Conducting Your Enterprise?
In our latest thought leadership report, The Orchestrator: Who’s Conducting Your Enterprise?, completed in partnership with IBM, Futurum Research examines why AI capability has outpaced enterprise coordination – and why naming an orchestrator, not buying another platform, is what will separate…
Building A Digital-Native Airline: How IBM Powered Riyadh Air’s Launch
In our latest case study, Building a digital-native airline: How IBM powered Riyadh Air’s launch, completed in partnership with IBM, Futurum Research examines how orchestration and integration discipline helped a pre-revenue airline achieve a level of execution sophistication that typically takes…
The Autonomous Store: How Agentic AI is Redefining the Retail Experience
In our latest Market Brief, The Autonomous Store: How Agentic AI is Redefining the Retail Experience, completed in partnership with Lenovo, Futurum Research explores how agentic AI is reshaping retail operations and why the autonomous store is becoming a practical near-term opportunity.
Cybersecurity in the Age of AI: Moving from Fragile to Resilient
In this Futurum Research report, Cybersecurity in the Age of AI: Moving from Fragile to Resilient, created in collaboration with N-able, we outline a modern framework for business resilience built on three pillars—minimize exposure, reduce impact, and maintain continuity—and explain how to apply AI…