InsightPega Bets Governance-Native AI Will Redefine Customer EngagementPegasystems launched Customer Engagement Studio, enabling agentic campaign design with governance and compliance. Through Gryphon partnership, Pega offers end-to-end responsible AI for regulated industries.Keith Kirkpatrick·August 21, 2026
InsightThe Pricing Split: Why Core Software and AI Can’t Share One Commercial ModelKeith Kirkpatrick, VP & Research Director at Futurum, shares his insights on why enterprise buyers are rejecting per-seat pricing for core software, while simultaneously demanding it for AI, forcing vendors to rethink their commercial strategies.Keith Kirkpatrick·August 17, 2026