Market CoverageAdobe Lands Jet2 to Prove Agentic CX at ScaleAdobe and Jet2 announced a multi-year strategic partnership deploying Agentic AI to personalize holiday experiences for 10 million myJet2 customers, establishing a co-innovation Customer Experience Lab with forward-deployed Adobe engineers.Keith Kirkpatrick·September 22, 2026
Market CoverageWill Embedded AI Strengthen Adobe’s Creative Software Position?Keith Kirkpatrick, Research Director at Futurum, shares insights on Adobe’s push to embed multi-model generation and AI assistance across professional video workflows.Keith Kirkpatrick·September 10, 2026
Market CoverageAdobe’s CEO Succession Bets on Agentic AI and CX DominanceKeith Kirkpatrick, Vice President & Research Director at Futurum, analyzes how Adobe’s CEO succession positions the company to capitalize on surging enterprise demand for agentic AI and customer experience orchestration.Keith Kirkpatrick·September 4, 2026
Market CoverageSalesforce’s Agentic Enterprise Index: A Paradigm Shift in AI DeploymentKeith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, analyzes Salesforce’s Agentic AI deployment trends showing organizations tripling active agents and reducing creation times by 53%, signaling a major shift i.Keith Kirkpatrick·August 7, 2026
Market CoverageAdobe’s ChatGPT Plugin Bets the Creative Suite on Conversational AIKeith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, examines how Adobe’s ChatGPT plugin integrates 70+ creative tools into conversational AI, opening new distribution channels while deepening ecosystem lock-in.Keith Kirkpatrick·August 7, 2026