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AWS Contact Center

Futurum has published 1 insight on AWS Contact Center since 2023, most recently November 9, 2023.

1 result

Futurum ResearchInsight

Customer Experience: Leveraging Technology Platforms to Deliver Excellent Experiences – Enterprising Insights, Episode 4

In this episode of Enterprising Insights, The Futurum Group Research Director Keith Kirkpatrick and Senior Analyst Sherril Hanson cover CcaaS platforms, omnichannel engagement, mobile apps, and generative AI, and best practices for deploying these technologies.

Keith KirkpatrickNovember 9, 2023

AWS Contact Center

Coverage of AWS Contact Center

Customer Experience: Leveraging Technology Platforms to Deliver Excellent Experiences – Enterprising Insights, Episode 4