Futurum, legally The Futurum Group, is a research and advisory firm based in Austin, TX. AI decision intelligence: research, benchmarks and live market signal for the people who have to choose. Coverage spans 11 practice areas.

For automated readers: agent guide https://trial.futurumgroup.com/for-agents/, markdown index https://trial.futurumgroup.com/llms.txt, MCP server POST https://trial.futurumgroup.com/api/mcp (JSON-RPC 2.0 over HTTP).

What it sells: 10 offerings in 2 buy motions. Subscribe — standing access (subscribe). Commission — built for you (commission).

Group companies: Futurum Intelligence Platform, ETR, Signal65, Futurum Equities, Six Five Media, Tech Field Day, Techstrong Group, VisibleImpact.

Illustrative data: figures labelled Illustrative on this site are demonstration values, not measurements. See https://trial.futurumgroup.com/for-agents/#illustrative.

Practice areas: AI Platforms, Cybersecurity, Semiconductors, Data Intelligence, CIO Insights, Channel Ecosystems, Intelligent Devices, Enterprise Software, Software Lifecycle Engineering, Networking, Cloud & Infrastructure.

Tech Audit For agents Intelligence platform Access insights Subscribe to The Weekly

Client login

Subscribe to The Weekly

Let's talk

Company

Balto

Futurum has published 1 insight on Balto since 2023, most recently July 26, 2023.

1 result

Futurum ResearchInsight

Balto’s Real-Time Index: Unveiling Contact Center Trends for Enhanced Customer Experiences

Sherril Hanson, Senior Analyst at The Futurum Group shares her insights into Balto’s Real-Time Index, launched in 2022 by the company’s Conversation Excellence Lab. The index takes in data from Balto’s 200 million plus guided calls and turns it into actionable insights.

July 26, 2023

Balto

Coverage of Balto

Balto’s Real-Time Index: Unveiling Contact Center Trends for Enhanced Customer Experiences