Futurum Research·InsightEnterprise Connect 2026 — How Will AI’s Emergence Impact CCaaS Vendors?Keith Kirkpatrick, VP & Research Director with Futurum, covers Enterprise Connect 2026, and shares his insights on the evolution of the CX market and its impact on CCaaS vendors.Keith Kirkpatrick·March 13, 2026
Futurum Research·InsightEmployee Experience: A Look Back and A Look AheadSherril Hanson, Senior Analyst at The Futurum Group, provides insights into 2023 employee experience trends as well as a look ahead at what to expect in 2024.January 23, 2024
Futurum Research·InsightWebex Introduces AI Capabilities for Contact Center Agent SupportSherril Hanson, Senior Analyst at The Futurum Group, shares her insights into Cisco Webex contact center-related announcements at WebexOne. AI will be used to reduce contact center agent burnout and enhance efficiency.October 27, 2023
