CompanyLocal Measure
Futurum has published 2 research reports on Local Measure since 2023, most recently November 29, 2023.
Coverage of Local Measure
2 results
Futurum Research·Research ReportAcknowledging the Impact of Agent Experience on Customer Experience
In our latest Research Brief, Acknowledging the Impact of Agent Experience on Customer Experience, completed in partnership with Local Measure, we discuss the drivers of agent frustration and burnout, the benefits of implementation new technology such as AI to better support agents and enable…
Futurum Research·Research ReportDriving Revenue, Customer Loyalty, and Retention via a Modern Contact Center
In our latest Research Brief, Driving Revenue, Customer Loyalty, and Retention via a Modern Contact Center, completed in partnership with Local Measure, we discuss the reasons why so many contact centers fail to deliver results, the need to support a modern customer journey and lifecycle, the use…
