Futurum Research·InsightEnterprising Insights, Episode 18: New AI Enhancements from Five9, Salesforce, ServiceNow, and SAP ConcurIn this episode of Enterprising Insights, The Futurum Group Enterprise Applications Research Director Keith Kirkpatrick discusses several new generative AI-focused product announcements and enhancements focused on contact centers and service applications.Keith Kirkpatrick·March 28, 2024