Futurum Research·InsightSurveyMonkey’s State of CX Report Reveals Customer Feedback Is a Priority for CX Teams in 2023Sherril Hanson, Senior Analyst at The Futurum Group covers SurveyMonkey’s research data on the disconnect between CX professionals and customers, challenges in customer feedback programs, and what companies need to focus on to create and maintain a strong customer feedback strategy.July 11, 2023
