Futurum Research·InsightZenarate’s AI Coach Takes Aim at Contact Center Training GapsKeith Kirkpatrick and Sherril Hanson at The Futurum Group chat with Zenarate CEO and cofounder Brian Tuite and provide insights into AI Coach, a solution that provides in-depth natural language role play and skills coaching.Keith Kirkpatrick·January 30, 2024
Futurum Research·InsightAI Contact Center Training Tools Provide Efficiency, But Need GuardrailsKeith Kirkpatrick, Research Director at The Futurum Group covers Zenarate’s AI Coach and its most recent funding round, and discusses the lack of information provided around bias mitigation in the company’s AI training models.Keith Kirkpatrick·July 11, 2023
