Research notes and analysis from the Futurum practice areas.
3 results
Salesforce's AIforce platform delivers CRM data, workflows, and governance to any AI interface, positioning Everywhere Intelligence Layer as the next interface revolution for enterprises seeking faster time-to-value.
Keith Kirkpatrick, VP, Research, Enterprise Software & Digital Workflows at Futurum, shares his insights on whether Qualtrics’ new XM Data & AI platform can close the AI-widened Experience Gap.
Keith Kirkpatrick, VP and Research Director at Futurum, shares his insights on Genesys’s new four-layer agentic orchestration stack, which aims to make Genesys Cloud the enterprise system of record for AI-driven customer experience.