Research notes and analysis from the Futurum practice areas.
4 results
Keith Kirkpatrick, VP of Research at Futurum, shares his insights on ServiceNow’s AI Workflow Factory and Autonomous Engineer, and what a KPI-driven build loop means for enterprises and India’s partners.
ServiceNow launched Flow on October 1, 2026, an AI-native conversational service desk requiring zero infrastructure and instant deployment, targeting AI-native teams and signaling a strategic defense against emerging challengers.
Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, analyzes Salesforce’s Agentic AI deployment trends showing organizations tripling active agents and reducing creation times by 53%, signaling a major shift i.
Futurum’s Keith Kirkpatrick examines Pega’s FedRAMP Class D expansion in Pega Cloud for Government and how it measures up against competitors in the marketplace.
