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Company

eGain

Futurum has published 2 analyst insights on eGain since 2023, most recently July 27, 2023.

2 results

Futurum ResearchInsight

eGain and Talkdesk Partnership Elevates Agent and Customer Experience

Sherril Hanson, Senior Analyst at The Futurum Group, reviews the latest partnership announcement from eGain, an integration with Talkdesk that will offer knowledge and digital capabilities to support agent productivity and workflow and provide a better customer experience.

July 27, 2023

Futurum ResearchInsight

eGain Announces eGain Knowledge Hub Integration with Microsoft Teams Boosting Employee Productivity

Futurum principal analyst Shelly Kramer explores eGain’s Knowledge Base Hub integration with Microsoft Teams, designed to remove barriers to access information and knowledge throughout organizations.

March 10, 2023

eGain

Coverage of eGain

eGain and Talkdesk Partnership Elevates Agent and Customer Experience

eGain Announces eGain Knowledge Hub Integration with Microsoft Teams Boosting Employee Productivity