Futurum, legally The Futurum Group, is a research and advisory firm based in Austin, TX. AI decision intelligence: research, benchmarks and live market signal for the people who have to choose. Coverage spans 11 practice areas.

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Company

Talkdesk

Futurum has published 2 analyst insights on Talkdesk since 2023, most recently December 27, 2023.

2 results

Futurum ResearchInsight

Talkdesk Launches Tailored CX Solution for Higher Education

Sherril Hanson, Senior Analyst at The Futurum Group, takes a look at Talkdesk’s new contact center vertical solution for higher education, Talkdesk Education Smart Service.

December 27, 2023

Futurum ResearchInsight

eGain and Talkdesk Partnership Elevates Agent and Customer Experience

Sherril Hanson, Senior Analyst at The Futurum Group, reviews the latest partnership announcement from eGain, an integration with Talkdesk that will offer knowledge and digital capabilities to support agent productivity and workflow and provide a better customer experience.

July 27, 2023

Talkdesk

Coverage of Talkdesk

Talkdesk Launches Tailored CX Solution for Higher Education

eGain and Talkdesk Partnership Elevates Agent and Customer Experience