Futurum, legally The Futurum Group, is a research and advisory firm based in Austin, TX. AI decision intelligence: research, benchmarks and live market signal for the people who have to choose. Coverage spans 11 practice areas.

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Company

Klaus

Futurum has published 2 analyst insights on Klaus since 2024, most recently March 18, 2024.

2 results

Zendesk to Acquire Service Automation Provider Ultimate

Futurum ResearchInsight

Zendesk to Acquire Service Automation Provider Ultimate

Keith Kirkpatrick, Research Director with The Futurum Group, covers Zendesk’s planned acquisition of Service Automation Provider Ultimate and discusses how certain capabilities will help drive more adoption of automated bots.

Keith KirkpatrickMarch 18, 2024

Zendesk to Acquire AI-Driven Quality Management Platform Klaus

Futurum ResearchInsight

Zendesk to Acquire AI-Driven Quality Management Platform Klaus

Keith Kirkpatrick and Sherril Hanson of The Futurum Group provide insights into Zendesk’s announced acquisition of quality management platform provider Klaus, bringing the benefit of analytics on both human and digital agent performance.

Keith KirkpatrickJanuary 18, 2024