Futurum Research·InsightEnterprise Connect 2026 — How Will AI’s Emergence Impact CCaaS Vendors?Keith Kirkpatrick, VP & Research Director with Futurum, covers Enterprise Connect 2026, and shares his insights on the evolution of the CX market and its impact on CCaaS vendors.Keith Kirkpatrick·March 13, 2026
Futurum Research·Insight2023 Customer Experience Trends and a Look AheadSherril Hanson, Senior Analyst at The Futurum Group, provides insights into 2023 customer experience trends as well as a look ahead at what to expect in 2024.January 18, 2024
Futurum Research·InsightMitel Completes the Acquisition of Unify From the Atos GroupCraig Durr, Research Director at The Futurum Group, delves into Mitel’s strategic acquisition of Atos Unify, highlighting its potential impact on the global UC landscape.October 3, 2023
Futurum Research·InsightHow Businesses Can Support Remote and Hybrid WorkersThe hybrid work model is here to stay. Futurum’s principal analyst Shelly Kramer explores the shift to hybrid work and how organizations can best support their workforce.March 10, 2023
Futurum Research·InsightMaking Hybrid Work Work as a Long-Term SolutionThe hybrid work model remains a reality for many organizations following the pandemic. Futurum’s principal analyst Shelly Kramer explores the shift to hybrid work and how it has shown that work is less about a physical place and all about the ability to collaborate and be productive.December 9, 2022
Futurum Research·InsightTrends in Unified Communications, Challenges Customers Face in Leveling Up Business Comms, and What’s Ahead for MitelIn this episode of the Futurum Tech Webcast, principal analyst Shelly Kramer is joined by Martin Bitzinger, Senior Vice President, Product Management for Mitel, who oversees Mitel’s product portfolio and product marketing, including UC platforms, applications, and devices for a conversation about…December 7, 2022
Futurum Research·InsightCustomer Lifecycle Management: A Game-changer for UC Vendors and Their Customers – Futurum Tech Webcast Interview SeriesOn this episode of the Futurum Tech Webcast – Interview Series, Futurum’s principal analyst and host Daniel Newman is joined by Daren Finney, Senior Vice President, Global Channels for Mitel.Daniel Newman·October 10, 2022
Futurum Research·InsightMitel’s Venkat Nagaswamy on the Future of Communications in Business – The Six Five Summit SessionsMitel’s Venkat Nagaswamy on the Future of Communications in Business – The Six Five Summit SessionsDaniel Newman·August 24, 2022
Futurum Research·InsightMitel Announces Subscription-Based Models for All Flagship PlatformsFuturum’s principal analyst Shelly Kramer explores Mitel’s move to subscription-based models for its flagship platforms.March 10, 2022
Futurum Research·InsightThe Mitel and RingCentral PartnershipThe Six Five team takes a look at the Mitel and RingCentral partnership. Watch the clip here: If you are interested in watching the full episode you can check it out here. Disclaimer: The Six Five Webcast is for information and entertainment purposes only.Daniel Newman·November 18, 2021
Futurum Research·InsightNVIDIA, Luminar, AMD’s HPC Announcements, Mitel-RingCentral, Windows 11 SE, Qualcomm Intel – The Six Five WebcastOn this episode of The Six Five Webcast, hosts Patrick Moorhead and Daniel Newman discuss the tech news stories that made headlines this week including AMD’s datacenter announcement, the Mitel and RingCentral partnership, and more.Daniel Newman·November 17, 2021
Futurum Research·InsightMitel and RingCentral Announce New Strategic Partnership Which Could Have Lasting Impact on UCaaS MarketMitel, a global leader in business communications, and RingCentral, a cloud communication solutions provider, announced a strategic partnership. Futurum’s principal analyst Daniel Newman offers insight into what this means for the UCaaS market.Daniel Newman·November 12, 2021