Futurum has published 6 analyst insights on 8x8 since 2023, most recently January 26, 2024.
Sherril Hanson, Senior Analyst of The Futurum Group, looks at 8×8’s new AI-driven XCaaS enhancements, which support a better user experience, provide efficiencies to agents and supervisors, and leverage integrations.
Sherril Hanson, Senior Analyst at The Futurum Group, provides insights into 2023 customer experience trends as well as a look ahead at what to expect in 2024.
Sherril Hanson, Senior Analyst at The Futurum Group, looks at 8×8’s new Sales Assist, which helps retailers provide an improved and connected customer experience.
Sherril Hanson, Senior Analyst at The Futurum Group, dives into 8×8’s new video functionality in its contact center solution. Agents can now natively provide a video interaction directly from Agent Workspace, helping to save time and money.
Sherril Hanson, Senior Analyst at The Futurum Group, shares her insights into 8×8’s addition of voice to its Intelligent Customer Assistant, using conversational AI to offer customers another avenue for self-service.
Sherril Hanson, Senior Analyst at The Futurum Group, covers and assesses the 8×8 announcement of several new enhancements to its 8×8 xCaas platform, particularly those related to its contact center solution.
