Employee Experience: A Look Back and A Look Ahead
Sherril Hanson, Senior Analyst at The Futurum Group, provides insights into 2023 employee experience trends as well as a look ahead at what to expect in 2024.
Company
Cogito
Futurum has published 3 analyst insights on Cogito since 2023, most recently January 23, 2024.
Coverage of Cogito
Human Touch Still Needed in Customer Service Interactions
Sherril Hanson of The Futurum Group digs into recent research from Cogito that points to the continued desire for human agents for customer service experiences.
Medallia and Cogito Partner; Medallia Reaches AI Milestone
Sherril Hanson, Senior Analyst at The Futurum Group shares her insights on two recent Medallia announcements, including the company’s reveal that its sizeable financial investments in AI over the past 2 years has yielded strong results, with more than 1 million weekly active AI users on its…