Futurum Research·Insight2023 Customer Experience Trends and a Look AheadSherril Hanson, Senior Analyst at The Futurum Group, provides insights into 2023 customer experience trends as well as a look ahead at what to expect in 2024.January 18, 2024
Futurum Research·InsightMedallia and Cogito Partner; Medallia Reaches AI MilestoneSherril Hanson, Senior Analyst at The Futurum Group shares her insights on two recent Medallia announcements, including the company’s reveal that its sizeable financial investments in AI over the past 2 years has yielded strong results, with more than 1 million weekly active AI users on its…August 9, 2023
