Futurum Research·InsightCan Zoom’s Agent Architect Redefine the AI Agent Lifecycle for Enterprise CX?Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, Zoom’s Agent Architect and Performance Suite transform enterprise AI creation, deployment, and optimization with outcome-based pricing and measurable impact.Keith Kirkpatrick·June 22, 2026
Futurum Research·InsightEnterprise Connect 2026 — How Will AI’s Emergence Impact CCaaS Vendors?Keith Kirkpatrick, VP & Research Director with Futurum, covers Enterprise Connect 2026, and shares his insights on the evolution of the CX market and its impact on CCaaS vendors.Keith Kirkpatrick·March 13, 2026
